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eLearning

Our eLearning team has offices at our North, Central, and South colleges. We offer drop-in hours for faculty to stop by and get help with Canvas and other technology. You can visit our district student support site or submit a support ticket via email.  

Student Support 

Canvas and other technical support are available by drop-in for the following: 

  • Log Into Canvas 
  • Find courses not showing on your dashboard 
  • Get support for Panopto  
  • Help with Zoom 
  • and more! 

How Distance Education began at North Seattle College

North Seattle's eLearning department (NeLSC) is an outgrowth of a concept originally developed and implemented by the "Virtual Running Start Design Team" in 1996. NSC's president (Constance Rice), Dean of Continuing Education (Katherine Riley), and former distance learning manager (Parker Lindner) led the effort to provide high school students the chance to conveniently incorporate college classes into their education. The US West Foundation sponsored this project. Student enrollment in online classes has continued to grow every year for the past 20 years. North Seattle eLearning is a convenient and "green" way to get an education that will fit into your schedule and commitments.

Tom Braziunas, the former Associate Dean of eLearning, now retired, directed the program from its beginning. He was a steadfast advocate of distance learning, now eLearning, and was instrumental in the continued growth of the program. 

North Seattle College's eLearning (NeLSC) started with a handful of courses and now offers support for over 200 fully online and hybrid courses. In addition to eLearning, NeLSC supports on-campus classes using technology.

North Seattle College offers Bachelor of Applied Science (BAS) programs and professional certificate programs that can be completed fully online or hybrid, so student can fit school into their busy lives. Check out the department website below for more information about the programs.

BAS Programs Hybrid   

BAS Programs Online and Hybrid

BAS Programs Online

Professional Certificates Online

Professional Certificates Hybrid

Students from all states and the District of Columbia are welcome to apply now. Contact eLearning with questions at north.elearning@seattlecolleges.edu.

SARA Institution
SARA
North Seattle College operates in Washington under the terms and provisions of SARA, the State Authorization Reciprocity Agreement (SARA). SARA is an agreement among member states that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. SARA’s intent is to make it easier for students to take online courses offered by postsecondary institutions based in another state.

Student Location
The state in which our students are located impacts SARA notification and reporting requirements. Out of state students must confirm their state location when they register each quarter.

Location or Address Change
It is the student’s responsibility to notify North Seattle College of any change of location and/or address. Visit our Registration page for instructions on how to “Update My Student Contact Information”.

Programs Designed to Lead to Professional Licensure/Certification
North Seattle College offers some on campus programs that meet the educational requirements for specific professional licensure/certification required for employment in an occupation in Washington only:

North Seattle College has not determined if the curriculum of the above listed on campus programs meet the educational requirements for licensure/certification in any other state.

All of our courses and programs are fully accredited and course credits may transfer to university programs that are designed to meet state professional licensure/certification. Additional information about licensure/certification concerns can be found on the NC-SARA webpage. Please contact eLearning with any questions at north.elearning@seattlecolleges.edu.

Student Complaints
As part of the process of gaining approval to serve out-of-state students, state and federal guidelines require us to provide information about resolving complaints about our instruction or student services by state. This information can be found below by expanding the Complaint Resolution by State section.

College Tuition Refund Policy
Students who have paid tuition and withdraw from class(es) may have a refund owing based on the college's Refund Policy.

Online, Hybrid, and Web-Enhanced Courses During Unexpected Campus Closures
Faculty who have online, hybrid, and web-enhanced courses may continue instruction online during campus closures. However, there can be no required deadlines during the closure period. This is to accommodate students who may be without power, etc., during the same event that caused the college closure. For classes that have work due during the closure period, deadlines must be extended to accommodate the closure. This and other campus closure policies can be found on our district's Campus Closure web site.

Student Complaint Resolution Process

Students have three processes for resolving complaints depending on their location:

1. College Complaint Process  
Students are first required to follow the college's Student Complaint Process.

2A. State Complaint Process for Students Located in Washington  
If, after exhausting all options within the college's Student Complaint Process, students located in Washington who are not satisfied with the resolution of their complaint may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.  

2B. State Complaint Process for Students Located Outside Washington  
If, after exhausting all options within the college's Student Complaint Process, online students located outside the state of Washington who are not satisfied with the resolution of their complaint, may be eligible to file a complaint with the Washington Student Achievement Counsel (WSAC) or their state's local NC-SARA Portal Entity (listed below by state). 

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

3. Accrediting Agency Complaint Process

In the unlikely event the college and SBCTC complaint processes do not resolve your issue, you can then contact the college's accreditation agency, The Northwest Commission on Colleges and Universities, which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.  

NWCCU will only consider a complaint against one of its member institutions that relate solely to eligibility requirements, standards for accreditation, or policies. NWCCU does not, however, provide dispute resolution or appeal services.

Jump to States starting with: 

A | C | D | F | G | H | I | K | L | M | N | O | P | R | S | T | U | V | W

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Alabama (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alabama may also file a complaint with:

State Portal Entity Contact:

Ron Leonard  
Director of Special Initiatives  
334.242.2211  
ron.leonard@ache.edu  
State SARA Website  

Alabama Commission on Higher Education  
100 North Union Street  
Montgomery, AL 36104

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Alaska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alaska may also file a complaint with:

State Portal Entity Contact:

Tyler Eggen  
Institutional Authorization Program Coordinator  
(907)465-6741 
tyler.eggen@alaska.gov

Alaska Commission on Postsecondary Education  
PO Box 110505  
Juneau, AK 99811-0505

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Arizona (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arizona may also file a complaint with:

State Portal Entity Contact:

Lanna Dueck  
Executive Director  
602.529.6649  
ldueck.azsara@riosalado.edu  
State SARA Website  
   
Arizona SARA Council  
2323 W 14th St  
Tempe, AZ 85281

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Arkansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arkansas may also file a complaint with:

State Portal Entity Contact:

Alana Boles  
Program Director of Private Career and Out-of-State Education  
501.371.2060  
alana.boles@adhe.edu  
State SARA Website  
   
Arkansas Department of Education - Division of Higher Education  
423 Main St, Ste 400  
Little Rock, AR 72201

Online students may file a student complaint by following your college's Student Complaint Process (Central, North, South).

Online students residing in California may also contact:

State Portal Entity Contact:

California Department of Consumer Affairs  
Consumer Information Center  
1625 North Market Blvd., Suite N-112  
Sacramento, CA 95834  
833.942.1120  
dca@dca.ca.gov

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Colorado (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Colorado may also file a complaint with:

State Portal Entity Contact:

Heather DeLange  
Director - Office of Private Postsecondary Education  
303.862.3005  
heather.delange@dhe.state.co.us  
   
Colorado Department of Higher Education  
1600 Broadway, Suite 2200  
Denver, CO 80202

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Connecticut (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Connecticut may also file a complaint with:

State Portal Entity Contact:

Sean Seepersad, PhD   
Division Director of Academic Affairs  
806.947.1837  
sean.seepersad@ct.gov  
State SARA Website

Emily Bjornberg  
Senior Consultant  
860.947.1824  
emily.bjornberg@ct.gov  
State SARA Website

Connecticut Office of Higher Education  
450 Columbus Blvd, Ste 707  
Hartford, CT 06103-1841

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Delaware (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Delaware may also file a complaint with:

State Portal Entity Contact:

Leigh Weldin  
College Success Program Coordinator  
302.735.4193  
leigh.weldin@doe.k12.de.us  
State SARA Website

aQuena Simon-Irby   
Post-Secondary Education Specialist  
302.735.4127  
aQuena.Simon-Irby@doe.k12.de.us  
State SARA Website  
   
Delaware Department of Education  
401 Federal St, Suite 2  
Dover, DE 19901

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in District of Columbia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in District of Columbia may also file a complaint with:

State Portal Entity Contact:

Angela H. Lee  
Executive Director - Higher Education Licensure Commission Postsecondary Education  
202.724.2095  
angela.lee@dc.gov  
State SARA Website  
   
DC Higher Education Licensure Commission  
1050 First Street NE, 5th Floor  
Washington, DC 20002

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Florida (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Florida may also file a complaint with:

State Portal Entity Contact:

Brady Lyon   
Educational Policy Director  
850.245.3200  
brady.lyon@fldoe.org  
    
Sonia Browning   
Administrative Assistant II  
850.245.3210  
sonia.browning@fldoe.org  
   
Commission for Independent Education  
325 W Gaines Street, Suite 1414  
Tallahassee, FL 32399

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Georgia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Georgia may also file a complaint with:

State Portal Entity Contact:

Adam Hawk   
GA-SARA Coordinator  
770.414.3310  
adamh@gnpec.ga.gov  
State SARA Website  
    
Patricia "Pat" Neri  
Program Manager  
770.414.3235  
GASARA@gnpec.ga.gov  
State SARA Website  
   
Georgia Nonpublic Postsecondary Education Commission (GNPEC)  
2082 E Exchange Pl, Suite 220  
Tucker, GA 30084

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Hawaii (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Hawaii may also file a complaint with:

State Portal Entity Contact:

Jayson Horiuchi  
Program Administrator  
808.586.7327  
hpeap@dcca.hawaii.gov  
State SARA Website  
   
Hawaii Postsecondary Education Authorization Program (HPEAP) Department of Commerce & Consumer Affairs  
PO Box 541  
Honolulu, HI 96809

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Idaho (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Idaho may also file a complaint with:

State Portal Entity Contact:

Tamara Baysinger  
State Authorization Manager  
208.332.1587  
tamara.baysinger@osbe.idaho.gov  
   
Idaho State Board of Education  
PO Box 83720  
Boise, ID 83720

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Illinois (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Illinois may also file a complaint with:

State Portal Entity Contact:

Nkechi Onwuameze, PhD  
Senior Associate Director for Academic Affairs  
217.866.1429  
sara@ibhe.org

Daniel Abankwa, Ed. D., MBA  
Assistant Director of Academic Affairs  
217.866.1440  
sara@ibhe.org  
   
Illinois Board of Higher Education  
1 N Old State Capitol Plaza, Suite 333  
Springfield, IL 62701-1377

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Indiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Indiana may also file a complaint with:

State Portal Entity Contact:

Ross Miller  
Director of State Authorization and Reciprocity  
317.232.1033  
rmiller@che.in.gov  
State SARA Website  
   
Indiana Commission for Higher Education / Indiana Board for Proprietary Education  
101 W Ohio St, Suite 300  
Indianapolis, IN 46204-4206

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Iowa (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Iowa may also file a complaint with:

State Portal Entity Contact:

Lisa Pundt  
Postsecondary Authorization Administrator  
515.725.3426  
lisa.pundt@iowa.gov

Keyli Keifer  
Compliance Officer  
515.725.3456  
keyli.keifer@iowa.gov  
   
Iowa College Aid  
475 SW 5th Street, Suite D  
Des Moines, IA 50309

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Kansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kansas may also file a complaint with:

State Portal Entity Contact:

Jennifer Armour  
Associate Director Academic Affairs  
785.430.4288  
jarmour@ksbor.org

Kansas Board of Regents  
1000 SW Jackson, Suite 520  
Topeka, KS 66612-1368

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Kentucky (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kentucky may also file a complaint with:

State Portal Entity Contact:

Ms. Jevonda Keith  
Director of State Authorization and Reciprocity  
502.892.3031  
jevonda.keith@ky.gov  
   
Sarah Levy  
Executive Director, Postsecondary Licensing  
502.573.1555  
sarah.levy@ky.gov  
State SARA Website  
   
Kentucky Council on Postsecondary Education  
100 Airport Road, Third Floor  
Frankfort, KY 40601

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Louisiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Louisiana may also file a complaint with:

State Portal Entity Contact:

LeAnn Detillier  
Assistant Commissioner for Program Administration  
225.342.4253  
leann.detillier@laregents.edu  
State SARA Website  
   
Louisiana Board of Regents  
1201 N Third St, Suite 6-200  
Baton Rouge, LA 70802

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Maine (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maine may also file a complaint with:

State Portal Entity Contact:

Michael T. Perry  
Acting Director of Higher Education & Educator Supports  
207.441.1718  
michael.t.perry@maine.gov  
State SARA Website  
   
Maine Department of Higher Education  
23 State House Station  
Augusta, ME 04333-0023

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Maryland (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maryland may also file a complaint with:

State Portal Entity Contact:

Trish Gordon McCown  
Director of Academic Affairs  
410.767.3098  
trish.mccown@maryland.gov  
State SARA Website  
   
Maryland Higher Education Commission  
6 N Liberty St, 10th Floor  
Baltimore , MD 21201

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Massachusetts (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Massachusetts may also file a complaint with:

State Portal Entity Contact:

Tiamekia Johnson  
Paralegal and Regulatory Affairs Specialist  
617.994.6963  
tjohnson@dhe.mass.edu  
   
Massachusetts Department of Higher Education  
One Ashburton Pl, Rm 1401  
Boston, MA 02108

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Michigan (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Michigan may also file a complaint with:

State Portal Entity Contact:

James R. Farhat  
Departmental Specialist, Employment & Training, Postsecondary Schools and State Approving  
517.256.8670  
farhatj@michigan.gov  
State SARA Website

Alexander Henderson  
Departmental Analyst  
hendersona18@michigan.gov  
   
Michigan Department of Labor and Economic Opportunity  
P.O. Box 30726  
Lansing, MI 48909

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Minnesota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Minnesota may also file a complaint with:

State Portal Entity Contact:

Betsy Talbot   
Manager of Institutional Licensing and Registration  
651.259.3965  
betsy.talbot@state.mn.us 

Kate McCartan  
Institutional Monitoring Specialist  
651.259.3912  
kate.mccartan@state.mn.us  
   
Minnesota Office of Higher Education  
1450 Energy Park Dr, Suite 350  
Saint Paul, MN 55108

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Mississippi (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Mississippi may also file a complaint with:

State Portal Entity Contact:

Dr. Sheriece Robinson  
Director of Regulatory Affairs  
601.432.6336  
srobinson@mississippi.edu  
State SARA Website  
   
Mississippi Commission on College Accreditation  
3825 Ridgewood Rd  
Jackson, MS 39211

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Missouri (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Missouri may also file a complaint with:

State Portal Entity Contact:

Leroy Wade  
Deputy Commissioner  
573.751.2361  
leroy.wade@dhewd.mo.gov  
   
Missouri Department of Higher Education and Workforce Development  
PO Box 1469  
Jefferson City, MO 65102-1469

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Montana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Montana may also file a complaint with:

State Portal Entity Contact:

Hannah Tokerud  
Associate Legal Counsel  
406.449.9173  
htokerud@montana.edu  
   
Montana University System  
PO Box 203201  
Helena, MT 59620

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Nebraska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nebraska may also file a complaint with:

State Portal Entity Contact:

Kathleen L. Fimple, PhD  
Academic Programs Officer  
402.471.0030  
kathleen.fimple@nebraska.gov  
   
Nebraska Coordinating Commission for Postsecondary Education  
PO Box 95005  
Lincoln, NE 68509-5005

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Nevada (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nevada may also file a complaint with:

State Portal Entity Contact:

Terina Caserto  
Senior Analyst, Academic and Student Affairs  
775.784.3442  
tcaserto@nshe.nevada.edu  
State SARA Website  
   
Nevada System of Higher Education  
2601 Enterprise Rd  
Reno, NV 89512

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Hampshire (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Hampshire may also file a complaint with:

State Portal Entity Contact:

Nicholas W. Marks, Ed.D.   
Administrator | Higher Education  
603.271.0257  
nicholas.w.marks@doe.nh.gov  
   
Laura A. Stoneking  
Administrator  
603.271.4196  
laura.a.stoneking@doe.nh.gov  
   
New Hampshire Department of Education  
101 Pleasant Street  
Concord, NH 03301

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Jersey (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Jersey may also file a complaint with:

State Portal Entity Contact:

Eric Taylor, Esq.  
Director, Office of Licensure  
609.984.3738  
eric.taylor@oshe.nj.gov  
   
New Jersey Office of the Secretary of Higher Education  
20 W State St, 4th Fl - PO Box 542  
Trenton, NJ 08625

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Mexico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Mexico may also file a complaint with:

State Portal Entity Contact:

Alicia Armijo  
Constituent Services Coordinator & NC-SARA Coordinator  
505.476.8411  
alicia.armijo@hed.nm.gov  
   
New Mexico Higher Education Department  
2044 Galisteo Street, Suite 4  
Santa Fe, NM 87505-2100

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New York (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New York may also file a complaint with:

State Portal Entity Contact:

Andrea Richards  
Supervisor of Higher Education Programs  
518.474.1551  
IHEauthorize@nysed.gov  
   
New York State Education Department  
89 Washington Ave  
Albany, NY 12234

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in North Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Carolina can also file a complaint with:

State Portal Entity Contact:

Terrence R. Scarborough, M.P.A.  
Director of SARA North Carolina  
919.248.4667  
terrence@saranc.org  
State SARA Website

North Carolina State Education Assistance Authority  
PO Box 41349  
Raleigh, NC 27629

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in North Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Dakota can also file a complaint with:

State Portal Entity Contact:

Claire Gunwall  
Director of Academic Affairs & Workforce Innovation  
701.328.4140  
claire.gunwall@ndus.edu  

Lisa Johnson  
Vice Chancellor for Academic and Student Affairs  
701.328.4143  
lisa.a.johnson@ndus.edu  
   
North Dakota University System  
600 E Boulevard Ave, Dept 215  
Bismarck, ND 58505-0230

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Ohio (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Ohio may also file a complaint with:

State Portal Entity Contact:

Matt Exline  
Senior Director of Program Approval Operations  
617.728.3095  
mexline@highered.ohio.gov  
   
Ohio Department of Higher Education  
25 South Front St  
Columbus, OH 43215

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Oklahoma (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oklahoma may also file a complaint with:

State Portal Entity Contact:

Brad Griffith   
Director of Online Learning Initiatives  
405.225.9166  
bgriffith@osrhe.edu  
State SARA Website 

Elizabeth Walker  
Coordinator for Academic Affairs Administration  
405.225.9154  
lwalker@osrhe.edu  
State SARA Website

Oklahoma State Regents for Higher Education  
655 Research Pkwy, Ste 200 - PO Box 108850  
Oklahoma City, OK 73101-8850

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Oregon (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oregon may also file a complaint with:

State Portal Entity Contact:

Rebecca Fuller  
Compliance Specialist  
503.947.5751  
rebecca.fuller@hecc.oregon.gov  
   
Oregon Higher Education Coordinating Commission  
3225 25th St SE  
Salem, OR 97302

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Pennsylvania (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Pennsylvania may also file a complaint with:

State Portal Entity Contact:

Gina Wetten  
Higher Education Associate II  
717.265.7723  
giwetten@pa.gov  
State SARA Website  
   
Pennsylvania Division of Higher Education, Access, and Equity  
333 Market St  
Harrisburg, PA 17126

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Puerto Rico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Puerto Rico may also file a complaint with:

State Portal Entity Contact:

Neydaliz Vega  
Economic Program Analyst  
787-722-2121 ext 3809  
nvega@estado.pr.gov

Puerto Rico State Department - Education Department  
PO Box 9023271  
San Juan, PR 00902-3271

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Rhode Island (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Rhode Island may also file a complaint with:

State Portal Entity Contact:

Deanna Velletri  
Specialist, Proprietary Schools  
401.736.1118  
deanna.velletri@riopc.edu

Rhode Island Office of the Postsecondary Commissioner  
560 Jefferson Blvd  
Warwick, RI 02886-1304

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in South Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Carolina may also file a complaint with:

State Portal Entity Contact:

Argentini Anderson, Ph.D.  
Assistant Director, Academic Affairs  
803.737.2276  
aanderson@che.sc.gov

South Carolina Commission on Higher Education  
1122 Lady St, Suite 400  
Columbia, SC 29201

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in South Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Dakota may also file a complaint with:

State Portal Entity Contact:

Katie Hubbart  
Academic Affairs Specialist - South Dakota SARA Coordinator  
605.773.3455  
katie.hubbart@sdbor.edu  
   
South Dakota Board of Regents  
306 E Capitol Ave, Suite 200  
Pierre, SD 57501

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Tennessee (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Tennessee may also file a complaint with:

State Portal Entity Contact:

Julie Woodruff  
Senior Compliance Counsel, Regulatory Compliance Division  
615.253.8857  
julie.woodruff@tn.gov

Marcie Mills  
Compliance Paralegal, Regulatory Compliance Division  
615.253.7458  
marcie.mills@tn.gov

Tennessee Higher Education Commission  
312 Rosa L. Parks Ave, 9th FL  
Nashville, TN 37243

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Texas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Texas may also file a complaint with:

State Portal Entity Contact:

Cathie A. Maeyaert, J.D.  
Director – Private Postsecondary Institutions  
512.427.6527  
cathie.maeyaert@highered.texas.gov  
State SARA Website

Texas Higher Education Coordinating Board  
PO Box 12788  
Austin, TX 78711

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in U.S. Virgin Islands (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in U.S. Virgin Islands may also file a complaint with:

State Portal Entity Contact:

Camille McKayle  
Provost and Vice President of Academic Affairs  
340.693.1200  
cmckayl@uvi.edu

University of the Virgin Islands  
#2 John Brewers Bay  
St Thomas, VI 00802

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Utah (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Utah may also file a complaint with:

State Portal Entity Contact:

Cynthia "Cyd" Grua  
Office of the Commissioner for Higher Education  
801.646.4768  
cgrua@ushe.edu  
State SARA Website

Utah System of Higher Education - Board of Regents Building, The Gateway  
60 South 400 West  
Salt Lake City, UT 84101

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Vermont (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Vermont may also file a complaint with:

State Portal Entity Contact:

Patricia Pallas Gray  
Independent School Consultant  
802.823.3991  
pat.pallasgray@vermont.gov

Cassandra Ryan  
Director of Regulatory Compliance  
802-828-5535  
cassandra.ryan@vermont.gov

Vermont Agency of Education  
1 National Life Dr, Davis 5th Fl  
Montpelier, VT 05620

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Virginia may also file a complaint with:

State Portal Entity Contact:

Darlene Derricott  
Director of Academic Services  
804.225.2621  
darlenederricott@schev.edu  
State SARA Website

State Council of Higher Education for Virginia  
101 N 14th St, 9th Floor  
Richmond, VA 23219

 

If, after exhausting all options within within your college's Student Complaint Process (Central, North, South), Washington State students are not satisfied with the resolution of their complaint, they may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in West Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in West Virginia may also file a complaint with:

State Portal Entity Contact:

Lucy Kefauver  
Director of Online Learning  
304-205-6073  
lucy.kefauver@wvhepc.edu  
State SARA Website

West Virginia Higher Education Policy Commission  
1018 Kanawha Blvd E, Suite 700  
Charleston, WV 25301

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Wisconsin (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wisconsin may also file a complaint with:

State Portal Entity Contact:

Paige Smith  
Chief Compliance Officer  
608.265.2273  
psmith@uwsa.edu  
State SARA Website

University of Wisconsin System Administration, Office of Compliance & Integrity  
1220 Linden Drive, Room 1840  
Madison, WI 53706

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Wyoming (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wyoming may also file a complaint with:

State Portal Entity Contact:

Rob Dennis  
Chief Operating Officer  
307.777.7013  
rob.dennis@wyo.gov  
State SARA Website

Wyoming Community College Commission  
2300 Capitol Ave, 5th Fl, Ste B  
Cheyenne, WY 82002