Parking & Transportation
ORCA FAQ
  • If I lose my ORCA card, can I pay a fee and have the College replace it?
  • Unfortunately, the College cannot replace your ORCA or sell more than one to you per quarter. 
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  • Why can’t the College replace my lost ORCA? Last year when I lost my ORCA, I paid a fee and had it replaced.
  • Due to budget cuts, this year the Seattle Colleges District (SCD) could not afford to purchase the same “unlimited-trips per quarter” ORCA product that was offered last year.  This year’s ORCA has an E-Purse with a limited $200 amount on the card.  Once the funds are used, or if the ORCA card is lost or stolen, the card cannot be replaced by the College.
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  • Should I register my ORCA card?
  • Registering your card has benefits. Registered cards that are lost, stolen or damaged may be replaced by contacting ORCA customer service.
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  • If I don’t use up the $200 on my ORCA pass by the end of the quarter does the remaining amount just “go away”?
  • At the end of the quarter, any unused portion of the ORCA is still available for your use for up to two years.
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  • I am under age 19; my bus fare should be the cheaper youth rate. Why does the ORCA automatically charge the adult rate?
  • All ORCA cards automatically deduct adult fares. To be charged the youth fare, one must apply and register for a Youth ORCA card, which is not sold at the College. Youth ORCA cards require proof of age and can be purchased in person at ORCA customer service locations. Converting the funds from the ORCA card purchased at the cCllege into the Youth ORCA card is possible only at the King Street Station; visit customer service at http://metro.kingcounty.gov/ for hours and directions.
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  • How do I convert the $200 on my ORCA so I can buy monthly Puget Passes that provide unlimited trips during a month?
  • Students can use the funds on their ORCA to purchase the “monthly, unlimited-trips” Puget Pass by visiting an ORCA customer service station, located at the Westlake Center bus tunnel, or at the King Street Station downtown, Monday - Friday. Please visit customer service at http://metro.kingcounty.gov/  for hours and directions.
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  • Can I convert my ORCA to a Puget Pass at the cashiers office or at a retail outlet in QFC or Safeway?
  • No, not at this time. You can only convert your ORCA to a Puget Pass at the Westlake Center bus tunnel or the King Street Station.
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  • Why can’t I convert my ORCA to a Puget Pass online?
  • The technology does not yet exist for individuals to convert ORCA card and Puget Pass types without the assistance of an ORCA customer service representative. The college cashiers are not ORCA customer service representatives. To find the ORCA customer service representative closest to you, visit http://metro.kingcounty.gov/  for hours and directions.
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  • Why didn’t the College buy monthly Puget Passes instead of the ORCA?
  • Providing only monthly passes in lieu of the E-purse would require the SCD to choose a specific dollar denomination to “load” onto each card and would limit student options. For instance, off-peak one zone trips cost $2.25 per ride or a monthly pass costing $81. While peak two zone trips cost $3.00 per ride or a monthly pass costing $108. The needs of our students differ drastically across our district, so the most flexible option was chosen allowing students control over how they spend their $200 E-purse.
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  • Why is the Seattle Colleges plan different from UW and other colleges in this area?
  • Increased transit costs and increased ridership required colleges and universities across the Puget Sound to modify transportation programs. SCD assessed all options available and implemented the best program to meets the needs of their students and colleges. 
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  • Where can I access more ORCA or Metro bus information online?
  • For ORCA information visit: https://www.orcacard.com 
  • For King County Metro Transit information visit:  http://metro.kingcounty.gov
  • For ORCA-Plus information visit: https://northseattle.edu/parking-transportation/bus-transit-options
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    • Contacts:
    • Darryl Johnson, Director of Safety and Security
    • Email
    • (206) 934-0060
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    • Contact: 
    • (206) 934-3646
    • College Center, 1st floor Security Office
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    • Mailing Address
    • Transportation Office 
    • North Seattle College 
    • 9600 College Way North 3NC1252 
    • Seattle, WA 98103-3599
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    • Location:
    • CC 1252