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Client Support Specialist
Description:
- Process a high volume of inbound and outbound calls, emails and referrals
- Provide excellent customer service over the phone and via email to clients and providers
- Follow scheduling procedures to ensure accuracy
- Support clients and providers with technology troubleshooting
- Maintain HIPAA guidelines and ensure PHI is secure at all times
- Create a positive and welcoming atmosphere for co-workers
Educational Benefit:
- Assist diverse communities to access mental healthcare
- Learn about full-cycle of private practice management
- Learn about HIPAA applications in the healthcare field
- Learn about different treatment modalities and psychiatric medications
Minimum Qualifications:
- Previous experience in a customer support role
- Professional written and verbal communication skills
- Strong attention to detail with the ability to manage time effectively
- Team player mentality with the ability to openly communicate with the management team
Contact:
