Counselors consult with North employees who want to facilitate student referrals or to discuss ways to be helpful to students exhibiting distress. Below are strategies for helping.
Early in the quarter, before student needs arise, tell students about North support services such as The Math Learning Center, Page One, Disability Services, Advising, and Counseling. Faculty members often mention Counseling services in class and link students with the Counseling homepage northseattle.edu/counseling through their faculty webpage or other electronic means. If you want copies of a brochure describing Student Success Services, to distribute in class, please call the Counseling front desk at 934-3676.
Compassion, Communication, Consultation and Referral
Students can feel alone when faced with academic and life challenges. These can interfere with school success and well-being.
Employees may be the first people to notice evidence that a student is in distress such as: significant decline in quality of academic work, repeated absences, tearful or anxious or irritated behavior, statements or writing about personal problems or losses unrelated to classwork, or expressions of concern by classmates.
Distressed students have reported that they have been helped when the faculty member/employee calmly, kindly, quickly and firmly (compassion):
- brings the distressed/concerning behavior to the student’s attention and, if relevant, respectfully remind students of campus/classroom behavioral expectations (compassion and communication) e.g. “I notice that you haven’t turned in the last two assignments and your test scores dropped dramatically from test one to test two. I’m concerned because you need to pass this class at 78% in order to move to the next level.”
- expresses concern for the student’s well-being and a willingness to help the student connect to appropriate referrals (compassion, communication and referral). e.g. “Even mature and motivated students, like you, often face obstacles and the college has resources designed to help students succeed. I’d like to connect you to our (Math Learning Center, Page One, Counseling faculty) who help students with (name concern the student has described).”
Employees are encouraged to consult colleagues, supervisors, Deans, Disability Services, International Programs and others, for supportive assistance in developing help-strategies, classroom management techniques or customer-service techniques, and/or as referral resources (compassion, communication, consultation and referral).
Contact the North Seattle College CARE Team
North Seattle College treats the health and safety of our students and employees with the utmost seriousness. The college is committed to promoting a safe campus environment and to providing support to those in distress. In order to provide the appropriate support in a timely manner, North has created the Communication Awareness Referral and Education (CARE) Team. For information on how to handle behaviors or situations of concern, click here for guidance.
In immediately life- threatening situations, call 9-1-1. CARE does NOT respond directly to emergencies.
The CARE team is a flexible interdisciplinary team of campus professionals who consult regularly, and encourage campus awareness and communication about health and safety concerns. The CARE team consults with and coordinates service referrals to trained community organizations which are qualified to provide assessment, response and which offer 24-hour access to services. If you observe specific student behavior that can be perceived as possibly threatening to self or others, email NSCcares@seattlecolleges.edu or contact the Vice-President of Student Development Services. CARE does not replace standard classroom management techniques. For employee situations, please report to Campus Human Resources at 206-934-7792.
Do North counselors provide assessment, diagnoses or treatment for mental disorders/ psychiatric conditions?
North counselors are not qualified to assess, diagnose or treat medical conditions such as mental/psychiatric disorders. North counselors help students discuss their concerns and assist students in identifying referral resources.
How do I make a referral to Counseling?
If you are speaking to the student, in your office, you may offer to call Counseling (206 934-3676 M-F 8-4:30) and ask the front desk person to schedule an appointment. Sometimes, employees walk the student to the counseling front desk (CC, North end, 2nd floor, Student Success Services, green desk across from Registration). Most frequently, employees provide students with information about Counseling’s location and hours or with a link to Counseling’s webpage northseattle.edu/counseling and the student takes it from there.
How might I encourage a student to speak to a counselor?
Privately talk to the student about the behavior you have observed and your concerns for their academic success and/or general well-being. Employees often tell the student something like, “At North we have counselors who can help you (pick the category that best applies) 1) identify career interests and academic programs and majors, 2) strengthen study skills (helping with procrastination, concentration, memory, time-management, test-taking skills) or 3) manage stressful situations and connect to referral resources. If you like I can (make an offer that you are willing to extend such as):
- call 934-3676 Mon - Fri, 8 a.m. - 4:30 p.m. (if you and student are in your office) and help you make an appointment
- walk you over to Counseling (in Student Success Services, 2nd floor, north end College Center)
- send you a link to their home page
How do I find out if the student went to see a counselor?
Most frequently, employees ask the student. Counseling is confidential and counselors cannot disclose whether a particular student made an appointment or came to see a counselor. However, students are free to disclose what they want about their counseling sessions. Often, students are grateful that employees referred them and may want the person to know. In these cases, counselors encourage the student to directly tell the employee that they appreciated the referral.
What if a student needs services
- not offered by the college
- is in need of assistance after work hours,
- during academic break periods and/or during the summer quarter?
Please refer students to community resources such as the following.
In life threatening situations call 911
King County Crisis 24 hour Crisis Line 206 461-3222, toll free 866-4 CRISIS (427-4747), TTY 206 461-3219
King County Community Referral Resourses: telephone 2-1-1
or click http://crisisclinic.org/education/2-1-1-community-resources/
On Campus/OCEE Social Services: northseattle.edu/ocee-social-services
Public Health Care sites:
Public Mental Health Care sites:
https://www.valleycities.org - Valley Cities provides inpatient and outpatient mental health, substance use disorder treatment along with support services to individuals, children and families living in King County, WA.
Jenny Mao, PhD,
Hours: M - F, 8 a.m. - 4:30 p.m.
No counselors are available during quarter breaks and summer quarter.
For life-threatening situations, call 911.
Seattle/King County Community Crisis Clinic
24-hour community crisis line
CC 2346A (Student Success Services Area)