In Washington, the median hourly wage for customer service representatives is $16.67. Wages tend to be higher in technical industries, utilities and health care, but lower in wholesale and retail industries.
Customer service reps have a high level of social contact with staff and customers and sometimes are placed in conflict situations when customers are unhappy with products. They may work full- or part-time.
Employment of customer service representatives is expected to grow by 19 percent over the 2012-2022 period with increasing emphasis on customer relationships.