Medical Office Administration Certificate
The Medical Office Administration certificate is intended to give students a more involved training program, with basic administrative clerical skills, to enter the medical field in a variety of front office positions.
Learning Outcomes
At the completion of this certificate, students will be able to:
  • Recognize, employ and respond with verbal and non-verbal communication as required and expected for an entry level medical office professional
  • Recognize, respond and identify to legal and ethical issues as required and expected for an entry level medical office professional
  • Educate, advocate and collaborate with patients and the health care team within the scope of practice as required and expected for an entry level medical office professional
  • Demonstrate the ability to perform operational functions, routine maintenance and quality control of administrative and clinical equipment using computer and other electronic techniques to support office operations.
  • Perform administrative procedures that include scheduling, third party and managed care policies, bookkeeping, billing and collection, as well as performing procedural and diagnostic coding as required and expected for an entry level medical office professional
  • A high school diploma, GED, or min. 18 years of age
  • AHE103
  • ENGL&101, or ENGL&230
  • BUS169 or IT101
Course Number Course Title Credits
course(AMA100) Introduction to Healthcare 1
course(AMA101) Communications in Health Care 2
course(AMA102) Legal Concepts 1
course(AMA103) Ethical Concepts 1
course(AMA104) Office Emergencies 2
course(AMA106) Patient History, Documentation and Physical Exam 1
course(AMA112) Credentials and Employment 1
course(AMA114) Basic Psychology Principles 1
course(AMA115) HIV/AIDS 1
course(AMA120) Front Office Basics 1
course(AMA121) Patient Scheduling 1
course(AMA122) Medical Records and Correspondence 1
course(AMA123) Daily Financial Management 1
course(AHM124) Introduction to Medical Transcription 1
course(AMA125) Introduction to Medical Insurance and Coding 2
course(AMA170) AP/Terminology/Pathology Introduction 2
course(AMA171) AP/Terminology/Pathology Skin and Senses 1
course(AMA172) AP/Terminology/Pathology Digestive System 1
course(AMA173) AP/Terminology/Pathology Male Reproductive and Urinary Systems 1
course(AMA174) AP/Terminology/Pathology Female Reproductive System 1
course(AMA175) AP/Terminology/Pathology Nervous System 1
course(AMA176) AP/Terminology/Pathology Endocrine System 1
course(AMA177) AP/Terminology/Pathology Musculoskeletal System 1
course(AMA178) AP/Terminology/Pathology Cardiovascular System 1
course(AMA179) AP/Terminology/Pathology Respiratory System 1
course(AMA180) AP/Terminology/Pathology Blood and Lymph Systems 1
course(AMA181) AP/Terminology/Pathology Specialty Topics 1
course(AMA226) Medical Insurance Coding I 1
course(AMA227) Medical Insurance Billing 2
course(AMA230) Medical Office Management 1
course(AMA246) Patient Prioritizing and Instruction 1
course(BUS236) Interpersonal Communications for the Workplace 5
Total Credits
Total Credits -- Minimum
Recommended schedule is flexible. Students may take more, or fewer, credits per quarter but should take courses in the order specified.
  • 1st quarter: course(BUS236), course(AMA100), course(AMA114), course(AMA170), course(AMA171), course(AMA172), course(AMA173), course(AMA174), course(AMA175)
  • 2nd quarter: course(AMA176), course(AMA177), course(AMA179), course(AMA178), course(AMA180), course(AMA181), course(AMA101), course(AMA102), course(AMA103), course(AMA104), course(AMA120)
  • 3rd quarter: course(AMA121), course(AMA122), course(AMA123), course(AHM124), course(AMA125), course(AMA226), course(AMA227), course(AMA246), course(AMA106), course(AMA112), course(AMA115), course(AMA230)
Sequence Type

All applicants must attend the mandatory orientation at either 12pm or 6pm on the first day of the quarter. Obtain the program handbook from the program advisor at orientation and complete the required forms and turn in to the division or the program advisor. Read the program handbook completely in the first few days of the quarter.

Students should arrange to complete the health requirements as soon as possible. Students cannot take any lab courses requiring exposure to body fluids or invasive procedures until all health requirements have been met.

Prior to externship, students must successfully complete a CPR course of at least the Healthcare Provider level and submit proof to the program coordinator (adult, child, infant-CPR and Heimlich, AED). It is recommended students also take a basic first aid course through a national organization such as the Red Cross. However, first aid with a focus on emergencies in the medicol office is taught in course (AMA 104).

A min. 2.0 grade is required for all curriculum and prerequisites courses to earn this certificate.